• Spain: 2-3 business days.
• Rest of Europe: 3-5 business days.

Shipping costs are calculated at the time of purchase based on the destination.

Please note that the delivieries are only made on working days.

We ship to the following countries: Germany, Austria, Belgium, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, and Sweden.

When placing the order, we will provide you with the estimated delivery date. Then you can track it from your account or, if you purchased as a guest, from the link in any of the emails we have sent you about your purchase.

On the general rule:

• Orders are typically processed and dispatched within 24 to 48 hours (Monday to Friday).
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery times depend on your location, with 2-3 business days for Spain and 3-5 business days for other European countries.

Once the order has been processed, we are unable to change the shipping method.

The courier company will attempt to deliver your order twice. If delivery is unsuccessful after these two attempts, the package will be placed at the nearest post office, where it will be kept for 15 days. If it is not picked up within that time, the package will be returned to us. In this case, we will issue a refund, minus the shipping costs.

In rare cases, orders may be delayed due to circumstances beyond our control, such as extreme weather or logistical issues. If this happens, we will do our best to keep you informed and resolve the situation as quickly as possible.

If your order shows as delivered but you haven’t received it, we recommend checking with your neighbors or local post office. If you're still unable to locate it, please contact our customer service team at support@cybelestar.com, and we will assist you.

The courier company will attempt to deliver your order twice. If delivery is unsuccessful after these two attempts, the package will be placed at the nearest post office, where it will be kept for 15 days. If it is not picked up within that time, the package will be returned to us. In this case, we will issue a refund, minus the shipping costs.

We offer a 14-day return policy. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. To initiate a return, log in into your account and submit a return requests.

Please note that sale items and gift cards are not eligible for returns.

Once we receive and inspect your returned item, we will notify you if the refund is approved. If approved, your refund will be processed within 10 business days to your original payment method. Please note it may take additional time for your bank to post the refund.

If your item arrives damaged or defective, please contact us immediately with your name, order number, and photos or videos of the issue. We will arrange for an exchange if the claim is valid.

Yes, all Cybele Star products include a Two-Year Limited Warranty, covering defects in materials and workmanship under normal use, as outlined in our published guidelines.

For full details, including terms, conditions, and exceptions, please visit our Warranty Policy page.

We recommend visiting our YouTube channel for detailed "How To" videos that show you exactly how the warmer works.

The heating time depends on the amount of liquid, its starting temperature and your chosen setting. Typically, it takes about 3 minutes to warm 120ml of liquid to 37ºC, the perfect feeding temperature.

Yes! Stellar™ Baby Bottle Warmer uses slow heat technology to gently warm breast milk, preserving its nutrients and preventing overheating or hotspots.

Stellar™ Portable Baby Bottle Warmer is compatible with top European baby bottle brands. It works directly with Philips AVENT bottles and supports BIBS, Dr. Brown’s, Lansinoh, MAM, Medela, NIP, NUK First Choice, Suavinex Zero Zero, and Tommee Tippee bottles when paired with an adapter. Visit our Stellar™ Baby Bottle Adapters collection to choose the one that fits your baby bottle.

Stellar™ Portable Baby Bottle Warmer provides up to 10 feeds on a single charge, making it perfect for a full day of outings or travel.

Yes, Stellar™ is designed to be rinsible, allowing for effective cleaning and maintaining good hygiene, especially while on the go.

When rinsing your warmer, always ensure the silicone port cover on the back is securely closed, as any liquid entering the battery compartment could damage the device. It's also important not to submerge the warmer in water, or place it in a microwave or dishwasher.

For step-by-step washing guidelines, please refer to the User Manual.

We recommend sterilizing your Stellar™ Portable Baby Bottle Warmer regularly using either the traditional water and vinegar method or our Lumen™ Portable UV Sterilizer for added convenience and germ-free safety.

Yes, you can absolutely travel with your Stellar™ Portable Baby Bottle Warmer!

Designed for parents on the go, Stellar™ Portable Baby Bottle Warmer is cabin, train, car, and hiking approved. Its lightweight design and efficient battery make it the perfect travel companion. Plus, it comes with a USB-C cable for charging anytime, anywhere, and even works seamlessly while charging, so you're never left without a warm bottle when you need it.

Absolutely! Our Stellar™ Baby Bottle Warmer and its adapters are safe for contact with food and made from chemical-free materials. They are completely BPA, phthalate, and latex-free, ensuring safety for your baby. Additionally, the sealing rings are made from food-grade silicone for extra protection.

All materials have been rigorously tested and comply with Regulation (EC) No 1935/2004, which governs materials and articles intended to come into contact with food in the European market. You can warm bottles with confidence, knowing that safety is our priority.

To learn how to safely use Lumen™ Portable UV Sterilizer, please visit our YouTube channel or refer to User Manual.

Lumen™ Portable UV Sterilizer can effectively sterilize a variety of baby essentials and everyday items. It’s perfect for small objects like pacifiers, bottle caps, and teats, as well as larger items such as baby bottles, water cups, and even our Stellar™ Portable Baby Bottle Warmer. With the extension silicone pad, it can also sterilize bigger surfaces, including baby bowls, cutlery, and portable food warmers, making it a versatile solution for keeping your baby's items germ-free.

Lumen™ Portable UV Sterilizer is a compact, chemical-free device that utilizes UV-C LED technology to effectively eliminate harmful microorganisms. It demonstrates 99.9% efficacy against Staphylococcus aureus and Escherichia coli in just 60 seconds. Independent studies have shown that UV-C light is also effective against a broad spectrum of germs, including Pseudomonas aeruginosa, Cronobacter spp., Salmonella typhimurium, and viruses such as influenza A and SARS-CoV-2.

Lumen™ Portable UV Sterilizer is designed with safety as a top priority. It utilizes chemical-free, mercury-free UV-C technology to effectively eliminate germs and bacteria without harmful substances. The device is also BPA, phthalate, and latex-free, ensuring that it is safe for all your baby’s essentials.

For added safety, Lumen™ features a tilt sensor that protects eyes and skin from UV exposure, ensuring peace of mind while you sterilize.

Absolutely! Lumen™ Portable UV Sterilizer is designed for parents on the go and is cabin approved. Weighing under 160g, its efficient battery delivers up to 120 uses per charge, making it the perfect travel companion. It also comes with a USB-C cable for easy charging wherever you are and works seamlessly while plugged in, ensuring your baby’s essentials stay clean wherever life takes you.